Compliance Policy

FCIS places great importance on continuously improving the quality of service to our customers and clients, as well as ensuring that our businesses fully comply with the requirements of relevant regulatory bodies. Therefore, we are formalizing our Agent Compliance Management Policy.

As outlined in the Responsibilities of the Representative section of the International Representative agreement for educational agencies, we expect recognized educational agencies of FCIS to provide professional services to our students and parents, and to fully cooperate with FCIS within the relevant legal and educational framework.

Agents Monitoring:

FCIS will monitor the performance of representatives in the following areas, comparing each individual's performance against the group:

1. Quality and accuracy of advice provided to students regarding courses offered by FCIS and its services.
2. Effectiveness of screening prospective applicants for FCIS to ensure they are suitably qualified for their chosen program of study and that their main purpose is to advance their studies.
3. Levels of assistance provided to FCIS in the event of a query regarding a student's location or status to ensure students are safe and in compliance with their visa conditions at all times.

FCIS will take action against any representative found to: 

1. Provide fraudulent or falsified documentation, or misrepresent any student’s personal information. This includes ensuring appropriate invigilation environments for pre-arrival tests taken on behalf of FCIS. 
2. Demonstrate continuous poor performance in areas such as high visa refusal rates, suggesting poor support to students when applying for visas. 
3. Withhold money received from students or from FCIS without good reason.

In cases where representatives fail to meet our standards, FCIS will take appropriate steps based on the severity of the issue::

• Level 3: severe – If a representative commits a severe offense, we will discontinue our collaboration immediately. While we won't accept new enrollments, we will continue to support existing students until they complete their courses. We may also consider reporting the incident and the responsible representative to the relevant regulatory bodies;
• Level 2: serious – If a representative commits a serious offense or defaults for more than 6 months, we will temporarily suspend our working relationship and require the representative to take remedial actions to our satisfaction before considering reinstatement.
• Level 1: moderate – If a representative falls short of our service level standards, we will investigate the cause and work with them to create an immediate improvement plan. We will closely monitor their performance in the areas that require improvement and provide ongoing assistance as needed.

At FCIS, we strive to work together with all our representatives to foster ongoing improvement. We truly hope and expect that our partners will take advantage of the continuous training opportunities offered by our sales managers and central Compliance and Admissions teams. Our aim is that through these efforts, no representative will find themselves in need of the measures outlined above.