CHATBOT PRIVACY POLICY

Privacy Policy for Chatbot App - Messenger & Whatsapp

We respect your privacy. This Privacy Policy explains how we collect, use, and protect information when you interact with our chatbot app on Facebook Messenger, Instagram, or other Meta platforms.

1. Information We Collect

When you use our chatbot, we may collect the following information:

Personal Information: Your name, email address, phone number, or other details you voluntarily provide.
Chat Data: Messages you send to the chatbot, including text, choices, and interactions.
Device & Usage Information: Your device type, IP address, operating system, browser, time of access, and app usage metrics.

We do not collect sensitive information such as payment details, social security numbers, or health data unless explicitly required and consented.

2. How We Use Your Information

We use your information to:

Provide chatbot services and respond to your questions.
Improve user experience, performance, and functionality of the chatbot.
Analyze usage patterns to enhance services.
Communicate with you about updates, features, or support (only if you consent).

We do not sell, rent, or trade your personal information to third parties.

3. Data Sharing and Disclosure

We may share your information only:

With service providers who help us run the chatbot (e.g., hosting providers, analytics services).
If required by law or to comply with legal processes.
To protect our rights, property, or safety, or that of our users.

We do not share your personal data with advertisers without your explicit consent.

4. Data Retention

We retain your data only as long as necessary to provide the chatbot services and comply with legal obligations. Messages and interaction logs may be stored for [insert time period, e.g., 30 days] for service improvement and troubleshooting.

5. User Rights

You have the right to:

Access your data
Request correction of inaccurate information
Request deletion of your data
Withdraw consent at any time

To exercise these rights, contact us at: [email protected]

6. Cookies and Tracking

The chatbot may use cookies or similar tracking technologies to:

Remember session information
Analyze usage for performance improvement

You can disable cookies in your browser or device settings, but this may affect the chatbot functionality.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our chatbot is not directed at children under 13. We do not knowingly collect personal information from children. If we discover we have collected such information, we will delete it immediately.